Complimentary Nationwide Shipping
US Custom Pack proudly offers free and secure shipping on all orders across the United States. If you need your order sooner, our customer support team can assist with expedited shipping options whenever available.
Order Processing & Turnaround Time
Our standard production and shipping turnaround is 4–6 business days after the final approval of your digital proofs.
Please note that approvals submitted after 2:00 PM PST (GMT-8:00), Los Angeles time, will be processed on the next business day, which may slightly extend the delivery timeline.
Address Accuracy & Delivery Issues
To avoid shipping delays, please ensure that all delivery information is entered correctly at checkout. If a shipping address is incomplete, inaccurate, or unrecognized by the courier, the package may be returned to us. In such cases, our team will contact you promptly to verify and update the shipping details.
Circumstances Beyond Our Control
While we are committed to delivering orders on schedule, certain situations may cause unexpected delays. US Custom Pack is not responsible for delays resulting from:
- Courier or transportation service disruptions
- Severe weather conditions or natural events
- Political disturbances or government restrictions
- Customs inspections and clearance procedures
- Incorrect, incomplete, or missing order information
Trusted Shipping Partners
We work with leading shipping carriers, including UPS, DHL, and FedEx, to ensure your custom wax paper and packaging products are delivered safely and efficiently.
Delivery times may vary depending on your location and the availability of local courier services. Although we strive for timely delivery, occasional delays may occur due to factors outside our control.
Track Your Shipment
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your package and stay updated on its delivery status at any time.
Get in Touch
For questions regarding Shipping Policy, please contact our team:
- Email: support@uscustompack.com
- Phone: +1 (281) 786-4001
- Address: 1997 Katy Mills Blvd, Katy TX 77494
