At US Custom Pack, we are committed to providing premium custom packaging solutions and exceptional client care. We facilitate returns for both damaged and standard items, ensuring that every request is managed with integrity and clear communication.
If you encounter a manufacturing defect, please alert our team within 2 business days of receipt to ensure a swift resolution. To qualify for a replacement, the original shipment must be sent back to us via mail within 20 days of delivery. Upon receipt and verification of the returned goods, we will initiate your reprint. Standard production for bulk reprints generally requires approximately 10 business days. Priority processing for reprints is available upon request for a supplemental fee.
For non-defective items, returns are accepted within a 20-day window following delivery, provided the products remain in their original, pristine condition and packaging. Please be advised that for such returns, the expenses associated with reprints or replacements are the responsibility of the customer.
Refund Policy
Due to the bespoke nature of our manufacturing, US Custom Pack provides partial refunds only. We retain 99% of the total order value because production and material sourcing commence immediately following client approval. Consequently, full reimbursements cannot be issued once the final product has been delivered.
To initiate a return or document a concern, please reach out to our support department at support@uscustompack.com within the designated period. Please provide your specific order number and a thorough explanation of the discrepancy. Approved refunds are typically finalized within 3 business days after our team has received and inspected the returned merchandise.
Costs of Return Shipping
The logistics and costs associated with returning an order are the sole responsibility of the customer.
Need Help?
Should you need to process a return or address a production issue, please email us at support@uscustompack.com. To expedite the process, ensure your order number is included and the situation is clearly described. Our dedicated team will review your case and guide you through the next steps.
Contact Us:
If you have any inquiries regarding this Refunds and Return Policy, you can reach us at:
- Email: support@uscustompack.com
- Phone: +1 (281) 786-4001
- Address: 1997 Katy Mills Blvd, Katy TX 77494