Collection of Information
US Custom Pack gathers data from our clients at various stages of their interaction with our platform. For instance, we utilize a quote request form to collect essential contact details, such as names and email addresses, to better serve your packaging needs.
Sources Of Information Collection
Personal Information Through Quote Form
US Custom Pack acquires information that visitors provide of their own accord. Users typically share details including their full names, email accounts, telephone numbers, delivery addresses, and other specific business or personal data required for service fulfillment.
Log files
General visitor data is automatically captured and stored in log files. This includes domain names, IP addresses, browser types and versions, timestamps of visits, entry/exit pages, click patterns, and broad demographic data for trend analysis.
Like most modern web servers, we utilize these logs to monitor site movement and refine the user experience. This data is processed in a way that does not personally identify individual visitors; rather, it helps us understand how our platform is used via ISP data, platform types, and date/time stamps.
Information Collection by Links
US Custom Pack may feature links to external sites, including social media platforms and shipping vendors. Please note that we do not oversee the privacy protocols of these third-party websites. We suggest that our users remain vigilant when leaving our site and review the privacy terms of any external platform that collects personal data. This document pertains exclusively to information gathered by US Custom Pack.
Information Through Email Communications
You may receive digital correspondence from our team regarding service updates, promotional deals, alerts, order confirmations, or surveys. We collect email addresses at different touchpoints to optimize our communication. To improve our content, US Custom Pack may track when an email is opened or when specific links within that email are accessed.
You retain the right to “unsubscribe” from our marketing list at any time. Please note, however, that opting out of promotional mailings will not stop essential transactional emails related to active orders, requests, or purchases.
Types of Information We Collect
Personally Identifiable Information
Your private data—such as your name, physical address, email, and phone number—is only collected when you voluntarily submit it. This typically occurs when:
- Completing a quote request form.
- Corresponding with us via email.
- Purchasing custom packaging products or services.
Non-Identifiable Information
We also gather technical data that does not reveal your specific identity. This is usually sent automatically by your browser and may include:
- IP address and Device Type.
- Timestamps of access.
- Operating system and browser details.
- Referral sources and specific pages viewed.
- Interactions with our digital advertisements.
Retention of Your Information
US Custom Pack stores your Personal Data only for the duration necessary to fulfill the objectives mentioned in this policy. We retain this information to comply with legal mandates, settle disputes, and uphold our corporate agreements.
Data is generally kept for a minimal timeframe, primarily focused on improving service functionality and ensuring the accurate delivery of your custom orders.
Securing Your Information
We prioritize the safety of your data. Information submitted via our quote forms is shielded by SSL (Secure Sockets Layer) encryption. This technology provides a baseline of security to thwart unauthorized data breaches. Furthermore, US Custom Pack and our partners employ advanced security protocols to prevent unauthorized access to your private files.
While we use modern security equipment and industry-standard practices, it is important to note that no internet transmission or electronic storage method is 100% infallible. However, we take every reasonable precaution to ensure your data remains protected within the US Custom Pack infrastructure.
Sharing or Disclosing Your Information
With Third Party Intermediaries
We collaborate with specialized shipping providers and financial institutions (for credit/debit processing) to complete your orders. We select partners whose terms align with our commitment to client satisfaction.
To ensure seamless delivery, US Custom Pack may share necessary identifiable information with these logistics and payment vendors. While we are not responsible for the independent marketing practices of these third parties, it is standard industry practice that these companies do not store or use your data for secondary purposes beyond order fulfillment.
Controlling Or Deleting Your Information
US Custom Pack is committed to your data autonomy. Upon receiving a verified request, we will delete your information if you no longer wish to engage with our platform.
If you find that any data we hold is inaccurate, please reach out to us immediately. Once verified, we will correct any errors promptly.
Cookies
Defining Cookies
US Custom Pack utilizes “persistent cookies” to improve the visitor experience. These are small text files saved to your computer’s hard drive for a set period. You can manage or delete these files at any time through your specific browser’s privacy settings.
Business Transition
Defining Business Transition
In the event that US Custom Pack undergoes a corporate change—such as a merger, acquisition, or the sale of company assets—user information will likely be among the transferred business assets.
Changes to our Privacy Policy
We reserve the right to modify this Privacy Policy as needed. Updates may be posted here without direct prior notice. We encourage you to check this page periodically to stay informed. Any revisions become active immediately upon their posting to this website.
Contact Us:
If you have inquiries regarding these privacy practices, please reach out to us:
- Email: support@uscustompack.com
- Phone: +1 (281) 786-4001
- Address: 1997 Katy Mills Blvd, Katy TX 77494